Well, the quality of service costumers receive is very important on business world, this actually can keep a compañy on the map if it is good, but if it is not, this could be translated into dissapear of market. In my opinion, sometimes in restaurants, for example, even if the product is very good and tasty, if the attention or service is bad probably I will not go back there and also I would talk to everyone about it. Like me a lot of people does the same thing and that is why this kind of things could bring many bad consecuences. On the other hand if the product is only good, but personnel are efficient and gentile with clients I would go back there for sure. Service is very important in my opinion.
According to the article, I think when the business have an effective customer service, they are keeping customers happy, and they are getting them to tell others about the great service they received, when the service is bad and poor, could cause the closure of a business. Companies have to focus more in the service and not so much in their "excellent product that they have" A great service is as rewarding for customers, In the company where I am working, they see their employees,like the most important resource, it means their staff is the most valuable resource of the company, for that reason they give them staff trainings to build an effective customer service.
Of course, I agree with the article about each day more business is losing through bad service than by poor product performance. Actually it is vital to project a company image like friendly and professional. Employers should hire qualified staff for the attention of customer turn on an efficient service. It is important to train the staff regularly, especially people who have direct contact with customers. If a company manages to reach a customer loyalty, could win ten more customers. It is important to create an organizational culture to improve every day customer service internally and externally.
Hi class According to the reading I think too that, the one of the most important tool in a company is the electronic communication, email and the telephone so for this reason is very important to have an efective and professional work team to work in these area. Because if your have an hard customer on line and your work force don't work very well maybe the customer could cancel the buy or the consult by a bad service, and he could go to buy to the competition of us company. So in this case, maybe we have a good product but if the customer decide that we have a bad service, the most sure is that he never buy us. In the most of time a customer looking for a good service and a good product. Not only a good product.
In my opinion, I agree with this article in especially in the city of Cuenca, many companies produce high quality products but provide poor service to customers, this companies lose large sales by the poor service offered by sellers agents to customers. Many sellers do answer call of an unpleasant way, or leave the customer waiting in line for several minutes; this causes a bad perception for the company. One way to improve upon that customer service would be to hire a qualified staff or provide training on call service. Jessica Vásconez
There are various factors to consider bad service. One is the efficiency of the staff, in our environment most of the staff have a culture of least effort and few are the people who help maintain the image of companies, offering a good service. Furthermore, the use of low performing products helps provide a poor service, is to: sell, advise or after sales service. Customers want a quality and timely service, firms save costs, generate misperceptions, it can cost them their business continuity.
Reading the article, I think that is a garfield for enterprises if they are using a good service, because probability of returning people to enterprise could be higger.
We have a problem when a company does not give a good service, some times managers have to audit to personal, to evaluate the service level, however exist companies that forget to do it, and bad employees give a bad image to costumers about company.
Another aspect about a good service is the quality of goods and tecnology too, for example If telephone service, has not a good signal is similar to say that is not a good service, are the same for internet services, tv cable service, etc
Hello everybody, About the more business is lost through bad service than by poor product performance it is true, because if you are a client and you go to any restaurant, or company to search products or service, you wait a good attention, a special treatment to feel confident and happy and buy what you wanted. When you received a special treatment you can recommend to many people. I think that the best form or secret for get clients is with a good service. Contrary, if you are a client dissatisfied there is more chance for say to people bad things about that place.
Hello everybody, I am agree about that the enterprises has lost business through bad services than by poor product performance because the services offered by the companies when the customer requires information about some products, order or other information, the company's employees should be prepared to have a correct answer and give a good solutions of any problem. In our city there are big and small business that have no qualified employees for customer services. In my case, I don´t call or buy again in that store. I think the most important way to generate loyalty customer is the good service.
Hi everyone I agree whit the article because companies doesn´t have trained personal in call centers, if the company is going to hire new personal they have to prepare this personal in their behavior, because if they don´t make the deal the company can lose a business maybe an important one, sometimes people thinks that those people are really annoying but it is their job, they are making this because the company wants to growth and sells their products.
I agree with the article because in my opinion exist a direct correlation between the growth of poor customer service and the loss of the businesses. Poor customer service kills business’s greatest advantages. And by the way, excellent customer care could be a competitive advantage and is a perfect justification for charging higher prices. A well-created customer experience changes your customer’s perception from thinking of your business and these customers can transmit this perception to another customers and mejorar your business. If the assisted service is well developed, with the majority of consumers and we could say their most satisfying experience occurred because of a capable and competent customer service representative.
Hi. According to the article, I think that nowadays exist many tools to help business to progress and it is important advance to the companies. In the article mentions that the 90% of all sales enquiries begin on the telephone, that is why the business have to use better the phone calls to serve efficiently to their customers. The companies could use professional people to attend and answer more client's call. So more business could increase the sales and compete in this market.
I am completely agree with the article because in last years the organizations have implemented an electronic system to attend the requirements of their costumers and most of the times it does not operates correctly.
That is a strong argument who carries the costumers to looking for a better and efficient option. So that is why it is really important to organizations to raise awareness in all employees of the importance of providing a good costumer service, because a bad perception could be transmit to a lot of old and potential costumers generating a bad perception of the organization's image.
I am agree with the article "More business is lost through bad service than by poor product performance', because today the commercial market have been growing significantly in worldwide, so there are more competence. The managers are considering new ways to attract costumers and make them loyal to brand or company.
One main way is to offer after sales service or product tracing, so that companies are hiring good staff in specific skills to achieve quality service.
Finally, the managers must remember that only a dissatisfied customer can say an average of ten people their discontent. This is very damaging to the company.
The phone service is terrible some companies. Most businesses need receptionists establish a connection with the client and thus can sell their products or services. According to Article 90% of sales dependent on the efficiency of the receptionists to answer calls while considering that the average is 300000 calls received per year. In my opinion the receptionists need training in verbal fluency, charisma, education and respect with these characteristics may sell more and meet business objectives.
I am agree with the article. Nowadays, enterprises think that products or services are the most important things in a commercial negotiation and they do not pay atention the client's needs. The best competitive advantage is a polite human talent. Personal's enterprises have to give a good atention. Telephone is the first contact with clients, then It is important that employees have specific skills to interact efficiently with different people. If a client gets bad service, client will look for other company for business. A dissatisfied customer makes bad comments about the company. In conclusion, It is very important to give specific training in human relationships.
Good afternoon I think it is true that most businesses offer a bad phone service which then causes loss of sales of their products or services they offer, so it is important to provide good customer service the company achieve a competitive advantage. Finally it is recommended that companies should train call center staff to thereby avoid such inconvenience and make them understand that the customer is the most important person in a business.
In my opinion, I agree with the article because a company which has a poor service could lost costumers and business because the most of costumers want that who answer their call be kind. Nowadays, call center service is an advantage because through training people in this area we could get more costumers. More business is lost through bad service because there are not personal qualified to answer the phone and pay attention about what they have to sell or what the caller says. Here in Cuenca, is easly to find angry people who answer the phone and when I listen their voice, I do not want to continue with the conversation because they are indiferent with our request and they ejecute it very slow. Is important to understand that people do not want to be attended by a machine because they want a sociable, friendly and respectful person.
Hi, everybody Well, in my opinion the enterprises communication have a bid oligopoly, and their win a million dollars every year, and in a lot of cases their service is very poor, when you have any problem they forget that you are their costumer, and only pay attention when they offer a new service or product , and when we talk about money they always charge more when they offer other value, but in other cases we need this service to comunicate with friends or family.
I agree with the post, because nowadays there are many business that compete in the market to attract more clients each day. This is the main reason whereby the manager could be more intelligent and use the service and not only the quality for to have clients.
Furthermore I think that a business will have more money if it has a great service, ergo, if besides of product, has a after sales service, a plus, like manteinance for appliances, cars, or computers.
I think this is true because when we buy something we don´t want a good product, we also want a good service. What if I buy something and the next this don´t working? I could call to the costumer service department and say that my product is don´t working and they have two chances to do, first they can say "sorry but it is not our problem" or they can say "sorry, can you come to our point of sale and we will fix or change your product". If the companies doesn´t do the second chance may with time will disappear.
Hello everyone,
ReplyDeleteWell, the quality of service costumers receive is very important on business world, this actually can keep a compañy on the map if it is good, but if it is not, this could be translated into dissapear of market.
In my opinion, sometimes in restaurants, for example, even if the product is very good and tasty, if the attention or service is bad probably I will not go back there and also I would talk to everyone about it. Like me a lot of people does the same thing and that is why this kind of things could bring many bad consecuences.
On the other hand if the product is only good, but personnel are efficient and gentile with clients I would go back there for sure. Service is very important in my opinion.
Best wishes,
Cris
Hi class.
ReplyDeleteAccording to the article, I think when the business have an effective customer service, they are keeping customers happy, and they are getting them to tell others about the great service they received, when the service is bad and poor, could cause the closure of a business.
Companies have to focus more in the service and not so much in their "excellent product that they have"
A great service is as rewarding for customers,
In the company where I am working, they see their employees,like the most important resource, it means their staff is the most valuable resource of the company, for that reason they give them staff trainings to build an effective customer service.
Ma Cristina Maldonado
Hi every body
ReplyDeleteOf course, I agree with the article about each day more business is losing through bad service than by poor product performance. Actually it is vital to project a company image like friendly and professional.
Employers should hire qualified staff for the attention of customer turn on an efficient service. It is important to train the staff regularly, especially people who have direct contact with customers.
If a company manages to reach a customer loyalty, could win ten more customers.
It is important to create an organizational culture to improve every day customer service internally and externally.
God Bless you
Rachel.
Hi class
ReplyDeleteAccording to the reading I think too that, the one of the most important tool in a company is the electronic communication, email and the telephone so for this reason is very important to have an efective and professional work team to work in these area. Because if your have an hard customer on line and your work force don't work very well maybe the customer could cancel the buy or the consult by a bad service, and he could go to buy to the competition of us company.
So in this case, maybe we have a good product but if the customer decide that we have a bad service, the most sure is that he never buy us.
In the most of time a customer looking for a good service and a good product. Not only a good product.
bye
Patricia Dávila G.
Hi class.
ReplyDeleteIn my opinion, I agree with this article in especially in the city of Cuenca, many companies produce high quality products but provide poor service to customers, this companies lose large sales by the poor service offered by sellers agents to customers.
Many sellers do answer call of an unpleasant way, or leave the customer waiting in line for several minutes; this causes a bad perception for the company.
One way to improve upon that customer service would be to hire a qualified staff or provide training on call service.
Jessica Vásconez
hi, hello.
ReplyDeleteThere are various factors to consider bad service. One is the efficiency of the staff, in our environment most of the staff have a culture of least effort and few are the people who help maintain the image of companies, offering a good service. Furthermore, the use of low performing products helps provide a poor service, is to: sell, advise or after sales service. Customers want a quality and timely service, firms save costs, generate misperceptions, it can cost them their business continuity.
Best Regards
Danilo Nauta
Hello,
ReplyDeleteReading the article, I think that is a garfield for enterprises if they are using a good service, because probability of returning people to enterprise could be higger.
We have a problem when a company does not give a good service, some times managers have to audit to personal, to evaluate the service level, however exist companies that forget to do it, and bad employees give a bad image to costumers about company.
Another aspect about a good service is the quality of goods and tecnology too, for example If telephone service, has not a good signal is similar to say that is not a good service, are the same for internet services, tv cable service, etc
Hello everybody,
ReplyDeleteAbout the more business is lost through bad service than by poor product performance it is true, because if you are a client and you go to any restaurant, or company to search products or service, you wait a good attention, a special treatment to feel confident and happy and buy what you wanted. When you received a special treatment you can recommend to many people.
I think that the best form or secret for get clients is with a good service.
Contrary, if you are a client dissatisfied there is more chance for say to people bad things about that place.
PAOLA ARPI
Hello everybody,
ReplyDeleteI am agree about that the enterprises has lost business through bad services than by poor product performance because the services offered by the companies when the customer requires information about some products, order or other information, the company's employees should be prepared to have a correct answer and give a good solutions of any problem.
In our city there are big and small business that have no qualified employees for customer services. In my case, I don´t call or buy again in that store. I think the most important way to generate loyalty customer is the good service.
Hi everyone
ReplyDeleteI agree whit the article because companies doesn´t have trained personal in call centers, if the company is going to hire new personal they have to prepare this personal in their behavior, because if they don´t make the deal the company can lose a business maybe an important one, sometimes people thinks that those people are really annoying but it is their job, they are making this because the company wants to growth and sells their products.
Hello,
ReplyDeleteI agree with the article because in my opinion exist a direct correlation between the growth of poor customer service and the loss of the businesses. Poor customer service kills business’s greatest advantages. And by the way, excellent customer care could be a competitive advantage and is a perfect justification for charging higher prices. A well-created customer experience changes your customer’s perception from thinking of your business and these customers can transmit this perception to another customers and mejorar your business. If the assisted service is well developed, with the majority of consumers and we could say their most satisfying experience occurred because of a capable and competent customer service representative.
Regards,
Jessenia Campoverde.
Hi.
ReplyDeleteAccording to the article, I think that nowadays exist many tools to help business to progress and it is important advance to the companies. In the article mentions that the 90% of all sales enquiries begin on the telephone, that is why the business have to use better the phone calls to serve efficiently to their customers. The companies could use professional people to attend and answer more client's call. So more business could increase the sales and compete in this market.
See you later
David Zenteno
Hi everybody,
ReplyDeleteI am completely agree with the article because in last years the organizations have implemented an electronic system to attend the requirements of their costumers and most of the times it does not operates correctly.
That is a strong argument who carries the costumers to looking for a better and efficient option. So that is why it is really important to organizations to raise awareness in all employees of the importance of providing a good costumer service, because a bad perception could be transmit to a lot of old and potential costumers generating a bad perception of the organization's image.
Nice day,
Estefania Vivar Santacruz
Dear class,
ReplyDeleteI am agree with the article "More business is lost through bad service than by poor product performance', because today the commercial market have been growing significantly in worldwide, so there are more competence. The managers are considering new ways to attract costumers and make them loyal to brand or company.
One main way is to offer after sales service or product tracing, so that companies are hiring good staff in specific skills to achieve quality service.
Finally, the managers must remember that only a dissatisfied customer can say an average of ten people their discontent. This is very damaging to the company.
Good afternoon,
ReplyDeleteThe phone service is terrible some companies. Most businesses need receptionists establish a connection with the client and thus can sell their products or services. According to Article 90% of sales dependent on the efficiency of the receptionists to answer calls while considering that the average is 300000 calls received per year. In my opinion the receptionists need training in verbal fluency, charisma, education and respect with these characteristics may sell more and meet business objectives.
Greetings.
Good afternoon everybody
ReplyDeleteI am agree with the article. Nowadays, enterprises think that products or services are the most important things in a commercial negotiation and they do not pay atention the client's needs. The best competitive advantage is a polite human talent. Personal's enterprises have to give a good atention. Telephone is the first contact with clients, then It is important that employees have specific skills to interact efficiently with different people. If a client gets bad service, client will look for other company for business. A dissatisfied customer makes bad comments about the company. In conclusion, It is very important to give specific training in human relationships.
Best Regards
Mayra
Good afternoon
ReplyDeleteI think it is true that most businesses offer a bad phone service which then causes loss of sales of their products or services they offer, so it is important to provide good customer service the company achieve a competitive advantage. Finally it is recommended that companies should train call center staff to thereby avoid such inconvenience and make them understand that the customer is the most important person in a business.
This comment has been removed by the author.
ReplyDeleteGood afternoon class,
ReplyDeleteIn my opinion, I agree with the article because a company which has a poor service could lost costumers and business because the most of costumers want that who answer their call be kind.
Nowadays, call center service is an advantage because through training people in this area we could get more costumers. More business is lost through bad service because there are not personal qualified to answer the phone and pay attention about what they have to sell or what the caller says.
Here in Cuenca, is easly to find angry people who answer the phone and when I listen their voice, I do not want to continue with the conversation because they are indiferent with our request and they ejecute it very slow.
Is important to understand that people do not want to be attended by a machine because they want a sociable, friendly and respectful person.
Regards,
Cris R.
Hi, everybody
ReplyDeleteWell, in my opinion the enterprises communication have a bid oligopoly, and their win a million dollars every year, and in a lot of cases their service is very poor, when you have any problem they forget that you are their costumer, and only pay attention when they offer a new service or product , and when we talk about money they always charge more when they offer other value, but in other cases we need this service to comunicate with friends or family.
Regards,
Andres Riera
Hello everybody
ReplyDeleteI agree with the post, because nowadays there are many business that compete in the market to attract more clients each day. This is the main reason whereby the manager could be more intelligent and use the service and not only the quality for to have clients.
Furthermore I think that a business will have more money if it has a great service, ergo, if besides of product, has a after sales service, a plus, like manteinance for appliances, cars, or computers.
I think this is true because when we buy something we don´t want a good product, we also want a good service. What if I buy something and the next this don´t working? I could call to the costumer service department and say that my product is don´t working and they have two chances to do, first they can say "sorry but it is not our problem" or they can say "sorry, can you come to our point of sale and we will fix or change your product". If the companies doesn´t do the second chance may with time will disappear.
ReplyDeleteDavid G.