Dear students,
Read the following everyday problems that your group wrote at class. Then choose one and make suggestions.
1. Deficient attention to customers.
2. Row materials are not on time for production processes.
3. When a machine is broken, the whole plant hast to stop to repair the damage. This problem causes that the productivity decreases and that we as as company lose a lot of money.
4. Resistance by people when we start working with them. They don't give us information nor help. They also don't teach us.
5. Bad communication with co workers and between upper position people. People complain about the lack of information about what is happening in the other departments.
Good luck,
Ximena
Good morning,
ReplyDeleteThe proble that I choose is: "3. When a machine is broken, the whole plant has to stop to repair the damage. This problem causes that the productivity decreases and that we as company lose a lot of money."
This problem happen a lot in companies, specially in Ecuador. I think the main reason for this problem is or lack of "preventive maintenance mentality" and we just always solve problems when it happen.
In conclusion I recommend, for this problem, establish a monthly preventive maintenance plan for all the machines.
Good luck.
Hello
ReplyDeleteHow are you
Overall I think that every person and every business is different, but can give general recommendations:
•Knowing the characteristics of our clients and their objectives in our organization.
• Check if our staff can meet and cover in whole or in part these objectives.
• Develop the roles of each worker in accordance with the achievement of these objectives.
• Develop internal flowchart customer (who does what and when).
• Develop appropriate communication channels.
I think this can help improve customer service
See you later….
I choose problem the number one: Deficient attention to consumers.
ReplyDeleteI think I could give the following suggestions:
1. Give the staff training to give the best customer service
2. Give employees the resources necessary for them to do their job
3. Follow formats to give the customers all the information they need and do not forget anything
4. Putting scoring methods to improve the service
Problem: Deficit attention to customers.
ReplyDeleteI think that some solutions for solve this problem can be:
1. Train company staff in customer service issues.
2. Give incentives to staff to improve customer service.
3. Give employees the necessary materials to perform their functions efficiently.
But I think that the best solution is that employees should be aware that the customer is the most important part of the company and without them the company would not exist.
Suggestions
ReplyDeleteI choose the problem number "1": This situation is more common in the service companies. When the workers have contact with the costumers is important considered the following:
1.- Training staff in client service.
2.-Be a good listener. Take the time to identify customer needs.
3.-Make customers feel important and appreciated.
4.-Give more than expected. The goal of all companies lies in keeping customers happy.
5.-Receive suggestions about how you could improve.
6.- Implement a ratings system about the service.
7.- Control the absenteeism of the personal that work in this department.
8.-Be efficient with the attention process.
9.- The most important thing is solve their problems.
I am going to give you some suggestion for the problem number 4: “Resistance by people when we start working with them. They don't give us information nor help. They also don't teach us”.
ReplyDeleteSuggestions:
1. Make an Induction and Orientation Plan with the objective of introduce new employees to the company. It is important especially to transmit to the new staff about the company’s practices and procedures.
2. Training the actual staff about team working. We can give them some courses to improve their skills at the moment of work with others.
3. Make a Procedures Handbook. It can help new personnel to have a guide of what they should do.
Good evening, the problem I've choosed is:
ReplyDelete1. Deficient attention to customers.
I think that the solution for this problem is to analyze why this lack of attention to our customers is born, we might be facing another problems as demotivation of our personal, bad training of our employees in customer services and employees whom don’t identify with our customer’s needs.
The suggestions I have for this problems is:
1. Customer’s services training
2. Surveys on the reasons why they are giving that services
3. Offer incentives for workers which are best qualified by customers
Hi guys
ReplyDeleteThe problem I´ve choosed is:
Deficient attention to customers, because most companies this happens every day and customers are not satisfied with the service.
My suggestions are:
Define exactly the processes in the company.
Provide more information for the customers.
More training for the workers.
Treat customers with kindness.
Give the necessary material for the workers.
I choose the problem: Resistance by people when we start working with them.
ReplyDeleteI think, when we feel more comfortable in our jobs, we are more productive.
Companies must pay attention to some tips as:
- Have Human Recourses Department that it teaches to the new employees about their jobs.
- Assign a person to help to the new employees.
- Make a follow-up plan for the new person.
- Organize training to make a team work with all employees.
- Interviewing to the new employees one or two month after they began to work.
I choose the problem 1.
ReplyDeleteI think it is a huge problem. If there is a deficient attention to customers, they will go to other company. Therefore, the company could lose some important customers. And thanks to the customers, the company can develop and grow. So, I am going to propose some solutions to solve this problem:
- Define the Customer Service Process
- Talk with the employees about their attitude in the job
- Transmit the Corporate Philosofy again
- Implement a Payment System based on bonuses and commissions
I hope these alternatives can help to solve the problem as soon as possible.
I choose the problem is 4. "Resistance by people When We Start Working with them. They do not give us information or help. Also they do not Teach Us."
ReplyDeleteMy suggestions to solve this problem are:
1. You need to present the new employee with the other employees.
2. Human Resources Manager must make to know the rules and norms to a new employee.
3. The employee must prove that he is to help and not to unseat anyone.
4. We must organize rides of integration for all employees to make friends and so avoid resistance.
5. Every leader must motivate teamwork as well as every employee must help his teammates with information so they can do their job.
I chose the problem 2: Raw materials are not in time for production processes.
ReplyDeleteI think it is a problem that can make a company lose a lot of money and cause dissatisfaction of internal and external clients. Therefore, a company needs to do act over it urgently. Now, I am going to mention some advices that I think a company should take in order to solve this problem:
* Work with several suppliers instead of only one. In that way, if one of your suppliers fails you, another one can get you out of this problem.
* Work with “the reorder point”. So, you will know exactly when to order again, have a backup inventory and avoid running out of materials.
* Avoid materials waste as much as possible. We should work on quality, trying to get the best since the beginning.
* Have a mutually beneficial relationship with suppliers. It means, if we win they win and, if they win we win.
I hope this company can follow these pieces of advices in order to solve their problem and increase customers’ satisfaction.
I choose the problem 4: Resistance by people when we start working with them
ReplyDeleteI think that in many companies when a person begins to work is seen as the "new", and often causes problems in the organization. Important points to solve this problem are:
1. It is important that the Head of Human Resources file with all coworkers.
2. For large companies, the area of communication may send by email to all staff, reporting that comes a new partner to work in the company.
3. Another important point the company should integrate all personnel performing integration rides
I think these points can solve this problem
I choose the problem: poor attention to consumers, I think it's a big problem because the company can reduce such sales. for this problem I have the following suggestions:
ReplyDeleteTrain staff providing customer service
Provide all necessary equipment so that it can serve customers well
Evaluate workers frequently by the company
Making customers evaluate the service
I'll give some recommendations to solve the problem number 4.
ReplyDeleteSUGGESTIONS FOR THE PERSON WHO IS NEW ON THE JOB.
Tip 1: Do not meddle so persistent in the work of others.
Tip 2: Avoid that most people feel that you came to take away their jobs.
SUGGESTIONS FOR THE COMPANY
Tip 3: Make a general induction process for new employees and in this way learn firsthand the functions they will perform and there is no speculation.
Tip 4: Train staff appropriately, in the different areas such as how to work in teams, assertive communication, among others.
I chose the problem 1.
ReplyDeleteThe customers are the most important thing for any company and their satisfaction is a priority. The deficient attention to customers can have a lot of causes. Maybe the staff don´t like their job or they don´t know how to attend to the customers.
First of all we have to speak with the staff in order to find the main reason of the deficient attention and after, we have to begin improving actions, such as:
- Making a training course about attention to customers
- Changing the staff to other position
- Redefine the customer service process
- Communicating the Corporative Philosophy to all staff
- Implement a payment based in commissions.
I think these options could be the solution of this problem.
I choose the problem number four "Resistance by people when we start working with them. They don't give us information nor help. They also don't teach us". I think the most important in this case is:
ReplyDelete1. Speak with them about company, your partners, policies and internal regulations.
2. Generate confidence so that people feel confortable in their jobs
3. Explain your activities in their jobs.
4. Encourage people working for you
5. Train Staff
6. Create a good working environment and an excellent work culture
The problem I chose is #3: When a machine is broken, the whole plant has to stop to repair the damage. This problem causes that the productivity decreases and that we as a company lose a lot of money.
ReplyDeleteI think the main cause of this problem is the lack of a maintenance plan. For me every industrial company must have a plan, in which there are specific dates to give maintenance to the machines. With this we avoid, not only the loss of money, but also the loss of time repairing machines that were supposed to be in good conditions.
Finally, I propose to make a plan with a maintenance´s schedule for each of the machines of the company and designate a person responsible for the accomplishment of it.
I hope this advice is useful.
Problem 3: When a machine is broken, the whole plant hast to stop to repair the damage. This problem causes that the productivity decreases and that we as as company lose a lot of money.
ReplyDeleteSuggestion: Companies should have a maintenance plan for the equipment, to prevent production stops when a machine breaks and decrease productivity.
The maintenance plan must contain the date, time and frequency of maintenance depending on the type of machine and the use thereof.
Hello guys, I want to give you some suggestions for trying to give a solution for problem # 3: Row materials are not on time for production processes.
ReplyDeleteThe principal activity of the most companies in the world is to produce something, for selling it and to win profits.
We have to have row material able for production processes, if we don't have them we'll be forced to stop the production processes and it will be raise costs.
- We can find another suppliers
- Remake the prodution planification
- Try to safe row materials
- Find a new production method (Toc, lean, etc.)
The principal idea is to not stop the production and keeping our demand
The competition is increasing, the products offered 1.-are becoming larger and more varied, so it is necessary to provide added value.
ReplyDelete2.-competitors increasingly are equating quality and price, so it is necessary to seek differentiation.
3.-customers are increasingly demanding, and not just looking for money and quality, but also a good service, a friendly atmosphere, comfort, personalized service, a Serbian fast.
4.-If a customer is dissatisfied with the service or care, is likely to speak ill of one and count their bad experience to other consumers.
5.-If a customer receives a good service or care, is very likely to return to purchase our products or to return to visit.
6. - If a customer receives a good service or care, is likely to recommend us to other consumers.
For all these reasons, today is almost mandatory to provide good customer service.